Shipping policy
At SLAYO, we work hard to ensure your order reaches you as quickly and safely as possible.
I. Order Processing
Orders are typically processed within 1–3 business days after they are placed.
During launches, sales, promotional events, or periods of high order volume, processing times may be slightly longer. In such cases, customers will be notified of any significant delays.
II. Shipping & Delivery
Once dispatched, orders are typically delivered within 3–7 business days, depending on the delivery location.
Delivery timelines may vary based on location, courier partner serviceability, weather conditions, public holidays, operational delays, or other unforeseen circumstances.
Delivery timelines are estimates and should not be considered guaranteed delivery dates.
While we do our best to ensure timely delivery, SLAYO cannot guarantee delivery dates once an order has been handed over to the courier partner.
III. Free Shipping
We currently offer free shipping on all orders across India.
Any changes to our shipping policy or promotional offers will be communicated on our website.
IV. Delivery Coverage
We currently ship across India.
Delivery availability may vary depending on courier partner serviceability in certain locations.
V. Order Tracking
Once your order has been dispatched, tracking details will be shared via email, SMS, or WhatsApp, allowing you to track your shipment in real time.
If you do not receive tracking details within the expected processing period, please contact our support team.
VI. Delivery Issues
If your order is marked as delivered but has not been received, please contact us within 48 hours of receiving the delivery notification.
Our team will work with the courier partner to investigate the issue and provide assistance wherever possible.
VII. Undeliverable Orders
If an order is returned to us due to an incorrect address, repeated failed delivery attempts, customer unavailability, or refusal to accept the shipment, our team may contact the customer to arrange re-delivery.
Additional shipping charges may apply for re-dispatching such orders.
VIII. Failed Deliveries & Refused Orders
Customers are requested to provide accurate shipping information and be available to receive their orders.
Repeated refusal of orders, including Cash on Delivery (COD) orders, may result in restrictions on future purchases or the removal of COD as a payment option.
SLAYO shall not be responsible for failed deliveries resulting from incorrect shipping information provided by the customer.
IX. Circumstances Beyond Our Control
SLAYO shall not be held responsible for shipping or delivery delays caused by courier partners, weather conditions, natural disasters, strikes, public holidays, government restrictions, or other circumstances beyond our reasonable control.
Contact Us
For any shipping or delivery-related queries, please contact us at:
Email: support@slayo.in
Our team will be happy to assist you.