Refund policy
At SLAYO, we want you to love what you wear. If something isn’t quite right, we’re here to help.
I. Order Cancellation
Orders can be cancelled before they are shipped.
Once an order has been shipped, it can no longer be cancelled and will be governed by our Return & Exchange Policy.
To request an order cancellation, please contact us as soon as possible with your order details.
For prepaid orders, refunds for approved cancellations will be processed to the original payment method within 5-7 business days.
II. Exchange Policy
We offer exchanges within 7 days of delivery.
Products must be:
• Unused and unwashed
• In their original condition
• Returned with all original tags attached
• Returned in their original packaging
Once the returned product passes our quality inspection, the exchange will be processed.
III. Return Policy
Returns are only accepted in the following cases:
• Damaged product received
• Defective product received
• Incorrect product received
• Product quality issues identified upon delivery
To initiate a return, customers must contact us within 48 hours of receiving their order and provide clear photos or videos of the issue.
Once the request is verified and approved, a refund or replacement will be processed.
IV. Reverse Pickup
We will arrange reverse pickup wherever service is available.
In locations where reverse pickup is unavailable, customers may be required to self-ship the product to the address provided by our team.
Reasonable shipping costs incurred for approved returns or exchanges may be reimbursed upon submission of a valid shipping receipt.
V. Non-Eligible Returns & Exchanges
Products will not be eligible for return or exchange if:
• They have been worn, washed, altered, or damaged after delivery
• Original tags have been removed
• They show signs of use
• They contain perfume, deodorant, makeup, stains, or any other marks
• The request is raised after the eligible return or exchange period.
VI. Packaging & Included Items
Products approved for return or exchange must be returned along with all original packaging, tags, tote bags, inserts, and any other items included with the order.
Returns or exchanges may be rejected if any included items are missing, damaged, or not returned in their original condition.
SLAYO reserves the right to deduct the value of any missing packaging, tote bags, tags, or other included items from the refund amount, where applicable.
VII. Quality Inspection
All returned products undergo a quality inspection upon arrival.
SLAYO reserves the right to reject any return or exchange request if the product does not meet the eligibility criteria outlined above.
VIII. Policy Misuse
To ensure a fair experience for all customers, SLAYO reserves the right to refuse returns, exchanges, refunds, or future orders in cases of repeated misuse of our return and exchange policy.
Contact Us
For any return or exchange requests, please contact us at:
Email: support@slayo.in
Our team will be happy to assist you.