How long will it take to receive my order?
Orders are typically processed within 1–3 business days and delivered within 3–7 business days after dispatch, depending on your location.
Once your order is shipped, tracking details will be shared via email, SMS, or WhatsApp.
Do you ship across India?
Yes, we currently ship across India.
Delivery availability may vary depending on courier partner serviceability in certain locations.
Is shipping free?
Yes, we offer free shipping on all orders across India.
Can I cancel my order?
Yes, orders can be cancelled before they are shipped.
Once an order has been shipped, it can no longer be cancelled and will be governed by our Return & Exchange Policy.
To request a cancellation, please contact us as soon as possible with your order details.
Do you offer exchanges?
Yes, we offer exchanges within 7 days of delivery, provided the product is unused, unwashed, and returned with all original tags and packaging.
Please refer to our Return & Exchange Policy for complete details.
Do you offer returns?
Returns are only accepted in cases where the product received is damaged, defective, incorrect, or has a quality issue identified upon delivery.
For approved returns, our team will guide you through the process.
What if I receive a damaged or incorrect product?
Please contact us within 48 hours of delivery and share clear photos or videos of the issue.
Our team will review your request and arrange a replacement or refund where applicable.
Do I need to return the tote bag and packaging for a return or exchange?
Yes.
Any tote bags, packaging, tags, inserts, accessories, or other items included with your order must be returned along with the product when requesting a return or exchange.
How do I choose the right size?
Each product has its own dedicated size chart available on the product page.
We recommend checking the size guide before placing your order. If you need additional help, feel free to contact us.
What payment methods do you accept?
We accept major payment methods, including UPI, debit cards, credit cards, net banking, wallets, and Cash on Delivery (COD), where available.
Can I modify my order after placing it?
If your order has not yet been shipped, we will do our best to accommodate changes.
Please contact us as soon as possible with your order details.
How can I track my order?
Once your order has been dispatched, you will receive tracking details via email, SMS, or WhatsApp.
You can use the tracking link provided to monitor your shipment.
How can I contact SLAYO?
For any questions, concerns, or support requests, please reach out to us at:
Email: support@slayo.in
Instagram: @slayo.in
We’re always happy to help.